Course description

The Westend Coffee Cafe Operational Excellence course is designed to provide employees with a thorough understanding of the operational procedures necessary to run a successful Westend Coffee Cafe. This course covers a wide range of topics, including opening and closing procedures, customer service, beverage and food preparation, cleaning and maintenance, inventory management, cash handling, health and safety, human resources, marketing, technology, and compliance. Each chapter is structured to ensure that all staff members are equipped with the knowledge and skills needed to maintain the high standards of Westend Coffee.

What will i learn?

• Understand and execute the daily operations of a Westend Coffee Cafe.
• Deliver exceptional customer service and handle complaints effectively.
• Prepare beverages and food items to the highest standards.
• Maintain cleanliness and safety in the cafe environment.
• Manage inventory and cash handling procedures efficiently.
• Promote and engage in community-building activities.
• Comply with health, safety, and regulatory requirements.

Frequently asked question